Terms & Conditions
Last Updated: 12 January 2023
The following terms and conditions apply to all coaching services provided by DCW International Ltd, to any individual or organisation. In these terms (“the Terms”), “we”/“us”/“our” means DCW International Ltd, and “you”/“your”/“yours” means you, the client. Purchasing any Services from us constitutes acceptance of the Terms. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties. The term “coaching” as used here covers all corporate coaching, life coaching, personal coaching, executive coaching and business coaching for clients.
DEFINITIONS “Fee” means the sum you pay to us for the Services. ”Services” means such coaching services (including but not limited to individual one-to-one sessions over Skype or telephone and coaching programs made of numerous sessions) as requested by you. ”Session” means a telephone coaching session lasting between 30 to 90 minutes in length.
Description of Coaching:
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
1) Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachfedertion.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour.
B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time with 14-days written notice to firstname.lastname@example.org
D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
The parties agree to engage in a Coaching Program through telephone or internet meetings. Coach will be available to Client by email between scheduled meetings subject to a fair usage policy (see section 7).
3) Coaching Sessions
You agree to engage in a coaching program. This will involve coaching sessions through the telephone or the internet unless otherwise agreed. You can contact us to discuss pricing for face-to-face coaching via davidcraigwhite.com/contact/.
4) Frequency of Coaching Sessions
The frequency of your coaching sessions, unless specified in your coaching plan, are flexible. Your coach may recommend a frequency for when your coaching sessions should take place, but you may use the number of allocated sessions in your plan at a frequency you wish, providing it does not exceed the allowed number of sessions in your plan.
5) Scheduling Your Coaching Sessions
You will be given access to an online calendar to book your coaching sessions. You can reserve a coaching session with just 2 hours’ notice, subject to the availability of your coach.
Coaching sessions are typically available from Monday to Friday between the hours of 9 am to 6 pm, but your coach may be able to offer other flexible times to suit your needs upon request.
6) Duration of Coaching Sessions
Coaching sessions will typically last between 45 to 60 minutes. Depending on your schedule and coaching plan, some sessions may last longer or shorter. For example, if your plan covers 10 sessions, you may choose to have 10 x 60-minute sessions or combine longer or shorter sessions.
The minimum coaching session is 30 minutes. However, please note that you will not be able to have more sessions than your allocated plan allows. For example, a 10-hour coaching plan can be spread over a maximum of 10 coaching sessions.
Coaching sessions are valid for a period of 18 months from the date of purchase.
7) Fair Usage Policy
In order to support our clients in the fairest way, we offer a flexible approach when it comes to how much time each coaching session lasts. This means we won’t stop the clock at the end of the allocated session time if we are in the middle of an important conversation.
However, in order to protect ourselves and be fair to all our clients, we do work with a fair usage policy for each of our coaching plans and services. This also ensures you have a guideline for how many hours of support you can expect during and between your coaching sessions with us.
Your coaching sessions should last a maximum of 60 minutes per session, but for each session in your coaching plan, we allocate a further 30 minutes of support (excluding individual basic plans). This time can either be used to have longer sessions or to receive email support in between sessions.
In the event that you exceed the allocated amount of support, your coach will make you aware and give you the option to either upgrade your plan, pay for the extra time on a per-hour basis or stop and carry on when your next billing period begins.
8) Cancelling Your Sessions
If you need to cancel or reschedule your coaching session, you must provide your coach with a minimum of 6 hours notice via email to email@example.com.
Failure to provide notice will result in the session being deducted from your monthly session allocation as if it held place. Reminders are sent out to you via email one day, 60 minutes and 15 minutes before your sessions are due to begin to avoid this scenario.
9) Late for Your Session
If you are going to be late for your scheduled coaching session, please let your coach know as soon as possible. Your coach will remain available to start the session for up to 30 minutes, after which the session will be marked as cancelled, and one session (60 minutes) will be deducted from your coaching allowance in that period.
Payment for your sessions must be paid and cleared in full prior to your sessions taking place. Payment can be arranged via Direct Debit (UK customers only), debit/credit card or bank transfer.
Please note it can take up to 7 working days for direct debits to be set up and up to 7-10 working days for bank transfers. Coaching sessions cannot be held until these payments are set up, and funds have cleared.
All payments are to be made in British pounds sterling.
11) Cancellation Policy
In the event you decide to cancel your Services and no longer wish to use them, you must provide a minimum of 14-days notice to us in writing to firstname.lastname@example.org
The Fee for services is not refundable, and you are still liable for the remaining payments if you purchased Services through instalment payments. You do, however, have the right to transfer the Services to someone you know as long as you provide this notice to us in writing over email.
12) Refunds Policy
You understand and agree that, in the event that if you are unhappy with any part of our services, you shall notify us within 48 hours of having had the Session.
In the event you wish to ask for a refund of that particular Session, you should give us a written notification to email@example.com within 48 hours of the Session outlining in 200 words or more your reason for dissatisfaction.
If a refund is granted, both parties have the right to terminate the coaching agreement from there onwards in writing, and we shall not be liable to you to provide any future Services and you shall not be liable for any future instalments due provided you no longer wish to have any more Sessions.
13) Your Status
By purchasing coaching from us, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old; and
(c)You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results; and
(d)You understand and agree that the Services provided by us are in no way to be construed as psychological counselling or therapy.
14) Our Obligations
We shall endeavour to provide the Services in accordance with these Terms. In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session, and no additional Fee shall be payable by you.
We acknowledge that anything you share with us is entirely confidential. We undertake not to disclose any information you share with us in any session in any way whatsoever (unless, in the unlikely event, we are required to do so by law).
15) Your Obligations
You shall: (i) cooperate with us as reasonably necessary to enable us to provide the Services, and (ii) notify us if you have any special requirements relating to the Services prior to us providing the Services.
You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible.
You shall notify us if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working.
The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without the use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach, and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus, communications are not subject to the protection of any legally recognized privilege.
16) Limitation of liability
We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services.
Our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when despatched.
18) Force Majeure
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services if the delay or failure was due to any cause beyond our reasonable control.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
21) Entire Agreement
These Terms, together with our booking confirmation, constitute the entire agreement between the parties and shall exclude of any other agreement or understanding of any kind, whether oral or written, relating to the Services.
22) Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English law, and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.
23) Contacting Us
You can contact us regarding questions about our terms and conditions by using the contact form.